How to print a job ticket for a custom order in Shopify POS

What the maker needs on the ticket

The bench needs the spec, the due date and the customer, not the price. For example:

• Engraving: the wording line by line, letter case, font, position on the piece.
• Embroidery: name or logo, thread color, font, placement, garment size.
• Framing: artwork size, molding, mat, glass, where the artwork is stored.
• Printing: quantity, finished size, paper stock, one or two sides, where the file is.

Start the note with the due date so the maker reads it first. For example: “Due Fri Nov 13. Proof to customer Wed. Front, centered, 2 lines, upper case: J & M / Est. 2026.” Then read the wording back to the customer. A ticket prints what staff typed, typos included.

Write the job into the order in Shopify POS

1. Add the item. For one-off work, tap the Add custom sale tile, title it with the job (for example, “Engrave hip flask, 2 lines”), enter the price or quote and tap Add to cart. Staff need the “Add custom sales” permission.
2. Add the customer to the cart.
3. Tap the ⋯ (More actions) icon at the top of the cart, then Add note. Type the spec and tap Save. The note covers the whole order, not one item, so the whole job goes in it.
4. If the customer pays in full but collects later, first tap the Pickup all items tile (POS Pro). To ring it up now, tap Checkout and choose how they pay from the table below. If the job waits on a quote or proof, tap ⋯ (More actions), then Create draft order (also POS Pro); find it again under the Order icon > Drafts.

Paid, deposit, unpaid or draft: what Shopify lets you print

To print or reprint a receipt, tap the Order icon, the order, then Receipt or Print gift receipt; both need a supported receipt printer. For Order Printer, install Shopify’s free app, add its Order Printer tile to the POS smart grid, tap it, select the order and the documents, then tap Print documents and Print. Its default packing slip has no prices, which suits the bench, but no note either: add the note to the template first (the bakery order tickets page shows how).

Mark unpaid records the sale “as a 0.00 payment”, so the order exists before anyone pays: right for an agreed job, not a quote the customer may never approve. How to print an order before the customer pays covers this route in full.

Shopify’s partial payments help sets two limits: some EU locations, including France, Italy and Spain, can’t mark a sale as partially paid or unpaid, and an edited partially paid order can’t take further payments. Settle the spec before you take the deposit.

Test the printout before you rely on it: where Mark unpaid works, ring up an unpaid order with no real customer on it, print its receipt or Order Printer document, check that the item titles and note appear, then cancel it in the Shopify admin.

Where Prep Ticket fits: the job saved as a draft

Prep Ticket is for the job that waits on approval but still has to reach the back: the designer needs the spec to draw the proof, or the framer holds the artwork while the customer decides. From a draft order in Shopify POS, it prints a prep ticket with item names, quantities, customer and notes, and no prices, through the iPad’s print dialog to a printer the iPad can reach (AirPrint). The job ticket near the top of this page shows the layout.

Prep Ticket works with drafts made in POS or the Shopify admin, on Shopify POS Pro. The Prep Ticket app page shows how it works at the counter.

Get early access to Prep Ticket

Prep Ticket is from Countermade, the Shopify POS apps from Invenire Studios. Sign up for early access and we’ll email you when it’s ready to try.